I was recently involved in a difficult sale of a property held in my SIPP and the staff at MC Trustees gave me excellent and prompt support throughout.
From my side I like MC Trustees as the team is small, I know most/all members of staff on first name terms, MC Trustees has very low staff turn over so relationships can be long lasting. I would find it impossible to be a member of a large provider who just knew me as a number and I spoke to a different member (or temp) every time I phoned.
All companies have highs and lows but over the last two decades I have been very pleased to have chosen MC Trustees.
I can be very demanding so I make all enquires by e-mail, all my emails are answered within the same working day or at worst the following day. This service is not replicated by the majority of other businesses/institutions that I deal with.
MC Trustees were recommended to me and they have looked after my SIPP since 2009. They have never put a foot wrong; they act in a timely manner, they are willing to explain things so that I can understand them easily and nothing every seems as though it is too much trouble. Whilst their customer service is exemplary I also know that their technical expertise is of a high standard. Choosing the right SIPP provider to manage a property is a big decision, one you want to get right at the start, I am glad I did.
The people at MC Trustees are a pleasure to deal with. They provide a personal service, are pro-active and willing to stretch. I am so happy I don’t have to go through identifying myself with my favourite pets name and can deal with my pension matters efficiently and pleasantly. The service covers my investment and pension needs very adequately.